Returns and Exchanges
At The Craft Studio, our goal is to make sure you’re completely satisfied with every purchase.
If for any reason you are not 100% satisfied with your purchase, return it within 90 days. If your item is defective, you have one year from the date of purchase to return it.
Please note that personalized items are not returnable.
Please ship your return to:
The Craft Studio
1657 Third Avenue
New York, NY 10128
During delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 212.831.6626 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.
After you have accepted delivery: If you discover a problem, call us at 212.831.6626. We may be able to resolve the problem without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we’ll arrange for it to be picked up by a freight company.